My fantastic client who have offices in 5 countries across the globe are currently looking for a solid Managed Services Manager to come on board on a permanent basis and be based in there Bristol office. The role will be to oversee the provision of exceptional customer service across the UK and Middle East region and ensure customers receive timely and effective assistance.
This role is focused on leading and developing the Service Desk, Support/Project and Field Engineering teams. It is also pivotal in maintaining client satisfaction, loyalty, and the company's reputation.
The client is also looking for someone who has the ability to bring new ideas of ways to help improve the Operational process and functionality and implement changes across the business.
Key Responsibilities
* Deliver profitable and efficient Managed Services to their customers
* Provide functional management to the support team located in Bristol
* Recruit, train, and develop the customer support team to ensure delivery of exceptional support services
* Coordinate and planning of the manage service activities
* Ensure professional use of common Managed Services tools and structures
* Close coordination with and reporting to the Global Managed Services Manager
* Ensure deliveries are compliant with the companies Managed Services methodologies and standards
Essential Skills/Qualifications:
* Minimum of 5 years managing Technical Support teams
* Experience of managing both onsite and field based teams
* A strong and proficient Technical understanding
* ITIL Foundation
Preferred but not essential:
* ITIL Managing Professional
* Project Management qualification such as PRINCE2 or AGILE.
* Degree in Management, Information Technology, Business or similar
Personal Skills
* Leadership; Ability to motivate, guide, and mentor a team
* Team player; Ability to work effectively as part of a geographically dispersed team
* Problem solving; Strong abilities in analysing issues and finding effective solutions
* Organised; Ability to manage multiple tasks, prioritize effectively, and meet deadlines
* Communication; Excellent verbal and written communication skills with the ability to explain technical information clearly to non-native English speakers
* Customer service; Strong Customer Service orientation and ability to build rapport.
This is a permanent role based in the Bristol office 5 days per week. It is paying a salary of £57-62k per annum, depending on experience, and offers fantastic opportunities of further progression and growth within the business.
If you are a Service and Operations Manager with experience in managing technical support teams across a Managed Services function then please forward your CV over to me asap as interviews are being arranged immediately.
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