We’re looking for a motivated 1st Line IT Support Technician to join our growing support team at The HBP Group. This is a fantastic opportunity for someone who enjoys helping people, solving problems and learning new technologies. You’ll be part of a friendly, fast paced service desk team supporting hundreds of businesses across the UK. You’ll be the first point of contact for customers, helping resolve IT issues, logging tickets and troubleshooting across Microsoft environments, desktops, networking and business applications. When issues require deeper investigation, you’ll work closely with our 2nd Line engineers to ensure customers receive a fast and effective resolution. If you’re looking to build your technical skills, gain exposure to modern technologies and grow your career in IT, this is a great place to start. What You'll Be Doing Acting as the first point of contact for IT support requests via phone, email and ticketing systems Logging, categorising, and prioritising support tickets accurately Troubleshooting and resolving 1st line technical issues across customer environments Escalating more complex issues to 2nd Line engineers with clear documentation Ensuring support requests are handled within agreed SLAs and KPIs Delivering a friendly, professional, and high quality customer support experience Technologies You'll Work With You’ll gain experience supporting a wide range of technologies including: Microsoft 365 / Office 365 (Entra ID / Azure AD, Exchange, SharePoint, Teams) Windows desktop environments Windows Server including Active Directory, DNS, DHCP and file services Networking technologies including wired, wireless and firewall connectivity Security technologies such as MFA, encryption, anti-virus and endpoint protection What We're Looking For Around 1 year experience in an IT support role A genuine passion for IT and technology Strong organisation and communication skills A friendly, approachable, can-do attitude The ability to troubleshoot problems quickly and efficiently Good commercial awareness and understanding of customer impact Desirable Experience (Not essential but beneficial) Experience using HaloPSA or similar service desk platforms Exposure to Remote Monitoring & Management (RMM) tools Understanding of SLAs, KPIs and service desk processes Experience working in a fast-paced MSP or support environment Why Join The HBP Group? Join a supportive and collaborative service desk team Gain exposure to modern Microsoft technologies and customer environments Excellent opportunity to develop your technical skills and grow your IT career We’ve also got some great benefits, which we’re happy to discuss with you during the recruitment process. Additional Information A full job description is available on request and will be provided to shortlisted candidates. Apply Now If you're looking to develop your IT career in a supportive MSP environment, this could be a fantastic opportunity and we'd would love to hear from you. Closing Date: 14th May 2026 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.