Description
:
This job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. Key responsibilities include overseeing of functions such as the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance. Job expectations include ensuring that directives are implemented and taking up leadership responsibility for the financial center when teammates are absent.
Responsibilities:
1. Manages client traffic, engaging and appropriately routing clients, and fosters client retention
2. Manages business results through formalized management routines and coaching
3. Creates a world class client experience environment
4. Manages market-level initiatives prescribed by market leaders
5. Drives operational excellence by engaging employees on business strategy
6. Manages organizational priorities and effective execution
Skills:
7. Coaching
8. Customer Service Management
9. Customer and Client Focus
10. Performance Management
11. Talent Development
12. Business Operations Management
13. Recruiting
14. Result Orientation
15. Risk Management
16. Sales Performance Management
17. Inclusive Leadership
18. Leadership Development
19. Prioritization
20. Problem Solving
21. Referral Management
Minimum Education Requirement: Null
Shift:
1st shift (United States of America)
Hours Per Week:
40