Job Description
We are seeking a dynamic and detail-oriented individual to join our team as a Customer Experience Graduate. In this role, you will work closely with the CX Manager, with a particular focus on enhancing the experiences of both our installers and consumers. You will be responsible for tracking, analysing, and identifying key trends in customer feedback across various touchpoints.
Your main duties will include maintaining a central overview of all improvement actions, ensuring stakeholders are kept informed of progress, and actively participating in multiple monthly CX Clinics with customer-facing departments. You will collaborate with internal departments to enhance Customer Journeys, identifying and eliminating pain points to improve overall satisfaction.
Additionally, you will play a crucial role in facilitating the Customer Journey Mapping Workshops.
Qualifications
Our ideal candidate should:
1. Be passionate about Customer Experience.
2. Be confident in presenting.
3. Be proactive and results driven.
4. Have strong communication, organisational and project management skills.
5. Have a data analytical & problem-solving mindset.
6. Have excellent attention to detail.
7. Have ability to work well independently and as part of a team.
8. Have investigative skills which can be applied to finding out about the latest and most liked Customer Experiences and what systems enable them.
9. Have good overall standards of literacy and numeracy.
10. Be IT literate and proficient in MS Excel.
Additional Information
Expected Start Date: September 2024
Working Hours : 39 hours a week; Mon – Thurs 08:00 – 17:00 and Fri 08:00 – 16:00 with a 1-hour unpaid lunch break.
Location: Worcester
This 2-year fixed term position comes with the following benefits:
11. 25 days annual leave per year plus bank holidays
12. Eligibility for our Company Performance Bonus (up to £1,500 gross per annum)
13. Discounts on products from across the Bosch Group
14. Access to further education through the apprentice levy
15. Hybrid working options available
16. Enhanced pension contributions
17. Access to the Perkbox and My Benefits platforms giving access to discounts, group income protection and death in service benefits
18. Subsidised onsite café and canteen
19. Health & well being support including: over 200 trained mental health first aid champions, free of charge employee assistance programme and after 2 years’ service you gain eligibility for funding up to £150 per annum to support your personal well being
20. Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
21. Volunteering days
22. Cycle to work scheme with discounts on push-bikes, e-bikes and accessories - depending on eligibility criteria
23. Policy to support growing families
24. Access to self-service training platform containing over 200 Bosch approved programmes
25. Networking opportunities across Bosch UK including a mentoring programme
26. And more!
Right To Work: please ensure you have valid Right To Work in the UK status for at least 2 years upon submitting an application. This is a 2-year fixed term role.
Deadline for Applications: Monday 17th June 2024 - please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.