Job Description
THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing.
The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK
ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
1. Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
2. Disseminate drug information either verbally or by written correspondence.
3. Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
4. Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
5. Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
6. Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
7. Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
8. Medical Writing
9. On-call responsibilities on an as assigned basis.
10. All other duties as assigned.
EXPECTATIONS OF THE JOB:
11. Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
12. Place of Work: Home Office or European Hub Office
13. Hours: Europe working hours between 8am-6pm CET Mon-Fri, might be asked to work on Bank Holidays if needed, for which will receive a day off in lieu.
14. Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary.
15. Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.
Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
16. The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
17. Education: Life Sciences or healthcare degree or equivalent
18. Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
19. Language: English C1 level is obligatory., Native German is required,
PREFERRED QUALIFICATIONS:
20. Education: Pharma D / M Pharma but other degrees such as Master of Science (MSc) degree in Life Sciences or healthcare. Common examples include BSc. or MSc. in Pharmacy, BSc. Biomedical Sciences, BSc. Anatomy & Physiology, BSc. Health Science, BSc. Human Science,
21. Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
22. Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Window applications. The utilization of Medical Information Management Systems, Safety Databases, or equivalent.
23. Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Energises others and heightens morale through her/his attitude.
24. Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate.
25. Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance.
26. Highly Principled: Proves to be a professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior
Work Perks
27. Competitive Wages
Above market salary structures as part of our total rewards program
28. Retirement Resources
Generous employer matching retirement solutions
29. Health & Wellness
Leading health, dental and vision insurance products
30. Continuous Education
Employer-funded tuition reimbursement
31. Global Workplace Flexibility
Remote and hybrid work across the globe
32. Paid Time Off
Generous paid time off including company holidays
33. Training & Development
Company provided training and development
34. Employee Assistant Programs
Offering financial, work-life balance, legal solutions and more to employees at no cost 24-7-365