Service Delivery Engineer - On Site Services 📍 Cumbria 🕒 Core hours between 07:00 - 17:30 - full time on site Overview We are looking for a proactive and adaptable Service Delivery Engineer to join a fast-paced on-site support environment in Cumbria. This role is ideal for someone who thrives in a dynamic setting, enjoys hands-on technical support, and is committed to delivering exceptional customer service. You will play a key role in supporting end users across customer sites, managing IT incidents and requests, and ensuring minimal disruption to business operations. There will be training within your first 3 months also to get you up to speed! Key Responsibilities Deliver and deploy IT equipment (laptops, mobile phones, tablets, desk phones), including basic configuration (training provided) Provide deskside support for hardware and software incidents and service requests Perform break-fix support on supported IT equipment where applicable Replace consumable components to enable quick resolution for end users Manage and maintain your own ticket queue in line with SLA/KPI targets Ensure accurate and timely ticket updates, working proactively to prevent SLA breaches Drive aged tickets through to resolution Liaise with workflow coordinators and internal teams to ensure efficient service delivery Support ad hoc tasks, project work, and non-ticketed activities as required Maintain full compliance with healt...