This is a valued and key role for us, where you will be joining our growing business and be able to contribute to and share our success. The role is a fixed term contract as a maternity leave cover.
Four Points Flex by Sheraton offers warm hospitality and great value in the heart of vibrant cities and are looking for the right person to join the team in the centre of a bustling Edinburgh.
At Four Points Flex by Sheraton Edinburgh we seek to contribute and enhance the local area and environment, positively contributing to the lives of our team members and guests.
Our hotel is in the heart of the action, easily accessible by mainline rail stations and local transport. The city's attractions are right on our doorstep, which makes us the perfect stay for a concert, conference or cultural event.
We recognise that it is our team members' thoughtfulness and friendly hospitality which is behind the success and reputation of our business and as such our teams are always our number one focus.
We are delighted that we are an accredited Living Wage Employer This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living. We join over 9000 organisations voluntarily choose to pay the real Living Wage because we believe that a hard day's work deserves a fair day's pay.
Our next General Manager will be responsible for all operational delivery at the hotel with the support and leadership of the Head of Operations. To ensure that the hotel implements the systems, policies, strategies and initiatives developed by the business, meets and exceeds the needs of the guest, maintains an engaged and motivated team and ensures that brand standards are met and constantly challenged.
As our new General Manager - Maternity Cover, you will:
* Deliver exceptional hospitality by personalising the guest experience, maintaining brand standards, and responding to feedback with professionalism and empathy.
* Monitor guest satisfaction across all feedback channels, drive improvements, and protect guest confidentiality/data at all times.
* Recruit, onboard, train, and develop team members while ensuring regular performance reviews, coaching, and compliance with company policies.
* Create a positive, motivated team environment and manage rotas, absences, holidays, and HR/Payroll updates via Fourth.
* Ensure consistent operational excellence across all areas including H&S, cleanliness, security and maintenance standard
* Keep the team informed of system, policy, and procedural changes and perform daily audits to ensure full compliance.
* Support commercial, sales, and revenue strategies while maintaining accurate stock control, monthly reporting, and DPS/Personal Licence responsibilities.
* Complete monthly payroll submissions and support the HQ Finance team with cash, banking, and reconciliation processes.
Why work with us?
We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members' wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work. These include:
* Bonus incentives
* You will have access to our outstanding Learning & Development
* Programme that includes a great online programme as well as in person development
* Wellbeing programme, supporting financial, physical and mental wellbeing
* You will enjoy discounted rates for yourself, friends & family at our hotels
* You can access our Employee Assistance Programme whenever you need
* If you like freebies and discounts, we've got you covered with free membership to Perkbox
* Enhanced sick pay
* Milestone rewards to celebrate work anniversaries - including additional holiday and bonuses
* Access to our Online Community where we celebrate each other's success and keep all our team members well informed
* Referral bonus of £100 when you bring you friend into the team
* Cycle to work scheme
* Life Assurance
* Pension Contribution
* One night stay for all new team members
* And many more….
We are keen to hear from people from all backgrounds and experiences, so even if you aren't sure that you tick every single box, please do apply.
So, if you are enthusiastic, friendly and eager to learn and have a genuine interest in pursuing a career in hospitality, please send us your CV – we want to hear from you
Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.