Your Team
You'll join the Learning Services team, supporting the successful delivery and ongoing adoption of the LearnNow platform across our customer base. Working closely with Account Managers, Project Managers, and customers themselves, you'll play a key role in ensuring users are set up for success from day one and remain supported throughout their journey.
This is a great opportunity for someone who enjoys detail-driven, customer-focused coordination work within a SaaS or learning technology environment. You'll develop your expertise in user administration, customer onboarding, and platform adoption, while gaining exposure to cross-functional teams and stakeholder management. Over time, you'll build strong capability in operational excellence, customer success support, and data-led insight.
Your Impact
You'll ensure customers can access and use LearnNow effectively by managing user setup, onboarding, and ongoing administration. You'll proactively gather user information, maintain accurate records, and keep customer access up to date, including timely removal of leavers. By monitoring platform usage, you'll help identify adoption challenges early and work with stakeholders to resolve them. You'll also support queries through to resolution, promote the use of the LearnNow dashboard, and ensure stakeholders have clear, timely insights into customer engagement and usage.
*Please note this role is on a 6 month FTC basis, working part time hours (3 days a week, total 22.5 hours per week).
Benefits to support you personally and professionally
Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:
* Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
* 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
* Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
* Enhanced Family leave
* My MHRewards offering discounts at over 900 retailers
* Monthly employee recognition program and departmental awards
* Referral bonus scheme of up to £2,000
* Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
* On-site subsidised restaurants offering a variety of fresh meals daily
* Opt-in benefits schemes such as private medical insurance and dental coverage
If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.
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