Multiple Medical Field Service Engineering Positions
Job Title: Field Service Engineer - Medical and Mobility Products
Territories: X1 North London, X1 Chelmsford, X1 Manchester/Chester, X1 Taunton, X1 Birmingham
Package: £30-35K basic + Company Vehicle, 23 days annual leave, 4% pension, On call every 1 in 10 weeks
Main Purpose:
A Field Service Engineer is a professional, engaged, and open-minded individual who is part of a dedicated team of engineers and sales representatives that offer a wide range of equipment and services to our customers providing a friendly, proactive solution to customer requirements.
Responsibilities:
Carry out planned and preventative maintenance, LOLER inspections and repairs on Medical Equipment covered by service contracts.
* Requires the following of logical and systematic steps to test equipment and diagnose any potential or existing faults while working in a safe and efficient manner
* Actively promote and fulfil Preventive Maintenance offer
* Work at building up knowledge to be able to improve right first time and first-time fix rates
* Recommend repairs and improvements to the customer and provide details to produce a quotation for prospective work such as replacement of wear and tear parts to avoid breakdowns between service visits and upgrades to improve the functionality of the equipment
* Fill in work reports systematically and consistently via PDA on to our business resource planning system
* Work in close cooperation with the sales force so that potential sales opportunities and leads can be captured and managed internally
* To develop full knowledge of products, as well as keeping up to date with Care Home equipment developments and our competitors’ product and service offering.
* Responsible for maintaining company vehicle, its stock and tools as well as company phone, tablet/laptop
* Responsible for accurate timesheet reporting, correctly detailing job numbers, recording travel time, tagging and labelling equipment etc
* Provide out-of-hours cover on a call-out rota Person Specification
* customer focused, passionate about customers and service
* courteous and professional at all times
* responsible, reliable, punctual and trustworthy
* diligent and keen attention to detail.
* Work is precise, and documentation is detailed and accurate
* Results orientated, aim to carry out work to a high standard within the allocated time and costs
* Experienced in following Health and Safety guidelines, experienced in making appropriate Risk Assessments, ensuring work is completed in a safe manner
* Show initiative and a “Can Do” attitude to problem-solving and maximise right first time KPI Eager to learn and develop new skills both in technical and commercial related matters
* Able and willing to stay away overnight to cover more remote work to maximise time on site and reduce travel time
* Able to develop good working relationships with other engineers and colleagues
* IT literate
* Trained and experienced in carrying out LOLER tests on Care Home or similar equipment is desirable. Full training will be provided
* Complete a Disclosure Barring Service (DBS) check to work in sensitive environments with vulnerable people
* have a clean driving license
* be fully COVID-19 vaccinated
If you are interested in these positions or know anyone that might be please do send an updated CV to nicholasb@calibre8.co.uk and we will call you back to discuss