Reports to: Branch Manager
Location: Stoke-On-Trent
Hours: Monday – Thursday, 8am – 5pm and Friday 8am – 4pm with 1 hour for lunch
We're looking for a proactive and customer-focused individual to join our team, handling sales enquiries, processing orders, and supporting day-to-day branch operations. You'll play a key role in delivering excellent service, coordinating stock and deliveries, and helping drive sales by promoting Lindab’s products and solutions. If you're organised, commercially aware, and enjoy working in a fast-paced, team-oriented environment, we want to hear from you!
Key responsibilities:
* Receive and process customer orders/enquiries: To receive and accurately process in accordance with Company procedures, customer’s orders / enquiries, progressing them to completion and to the complete satisfaction of the customer.
* Liaise with other branches and departments: To liaise with other Lindab branches / departments on stock transfers / transferred orders, keeping the customer informed at all times
* Promote and develop sales opportunities: At all times and in conjunction with your regional BDM & BM, maximise sales opportunities and business development within your area.
* Handle trade counter payments accurately: To accurately handle cash and credit card payments associated with trade counter sales and to process such sales in accordance with Company procedures.
Requirements:
* Previous experience in customer service or order processing within a commercial or distribution environment: You will need to be able to handle enquiries, orders, and stock coordination confidently.
* Familiarity with sales and quoting systems or ERP software: Important for managing pricing, stock levels, and customer orders in line with company procedures.
* Basic understanding of logistics or transport coordination: Useful for quoting transport costs, liaising with branches, and arranging cost-effective deliveries.
* Experience in handling payments and basic financial transactions (cash/card): Required for accurate trade counter sales and reporting to credit control.
* Ability to work effectively with cross-functional teams (e.g. Branch Managers, BDMs, Credit Control, Logistics): Necessary for collaboration across the business and ensuring smooth order fulfilment.
Ideal Candidate:
* Customer Service Excellence: Central to the role, as it involves constant communication with customers, managing enquiries, and ensuring satisfaction throughout the order process.
* Organisational & Time Management Skills: Critical for handling multiple tasks (orders, stock, payments, month-end duties) accurately and efficiently under pressure.
* Sales & Commercial Awareness: Key to identifying sales opportunities, promoting products, and supporting business growth in collaboration with managers.
The Package:
* Competitive Salary
* 25-days annual leave, + 8 days statutory Bank Holidays and a Christmas / New Years closure
* Corporate workwear inc. PPE
* Company Pension contribution matched at 4%
* Part of the Mental Health Charter: Wellbeing app, Mental Health Champions, EAP program and discounts on counselling
* Life Assurance
* Annual flu jab
* Online retail discounts & savings including; gym, holidays, hotels and family days out
* Long Service Awards
At Lindab, we're not just offering a job, we're inviting you to shape the future of indoor living. We're all about creating healthier spaces and a more sustainable planet. From energy-efficient ventilation to smart roofing solutions, you'll work with innovative products that make a real difference. Plus, you'll be part of a supportive team that values your growth and ideas.
Ready to make an impact? Apply now!
Closing date: 29th September
Shortlist date – 30th September
Interview date: TBC