Closes in 16 days (Tuesday 17 June 2025 at 11:59pm)
The successful candidate will be presented with a variety of challenges in a constantly changing environment, shouldering considerable responsibility to ensure the company’s IT systems are running in an efficient manner. You will support the IT Operations Manager in the day-to-day running and development of the company’s IT infrastructure.
Annual Wage will be National Minimum Wage for your age.
Training course Information communications technician (level 3)
Hours Monday - Thursday, 08:30 - 16:45 and Friday, 08:30 - 16:15
37 hours a week
Monday 8 September 2025
Duration
2 years
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your duties will include:
* Primarily providing IT support for office/remote employees for computers, printers, emails, and various applications
* Diagnosing, resolving, and documenting problems, liaising with end users and vendors as required
* Maintaining and reviewing department asset register, documentation, FAQs, procedures, and policies
* Assisting with employee onboarding and offboarding including provisioning of user hardware and accounts
You will be comfortable working within a fast-paced and forever changing environment, operating across multiple projects simultaneously.
Where you'll work
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
GLOUCESTERSHIRE COLLEGE
Your training course
Information communications technician (level 3)
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
* Information Communications Technician Apprenticeship Standard Level 3
* Training will be delivered both in College and in the workplace
Requirements
GCSE in:
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They canadjust the apprenticeship to reflect what you already know.
Skills
* Initiative
About this company
Since 1937 Permali has been a sector leader in the manufacture, design, and qualification of composite and PU material solutions for the defence, aerospace, health, rail, automotive, and many other engineering sectors that require compliance with complex regulatory frameworks.Products we make include a vast range of bespoke FRP composite panels, components, and systems, based on a wide variety of resins, fibres, cores, and adhesives. Permali’s product range is extended further with the inclusion of our Tuftane products, a range of aromatic thermoplastic polyurethane (TPU) elastic films.Permali operates internationally from a large 10,500 m2 manufacturing facility based in Gloucester, UK.
26 Days HolidayEmployee Discount HubEmployee Assistance ProgramLife AssuranceUniform is provided but not essential to wear
After this apprenticeship
* Potential position upon completion of the apprenticeship
The contact for this apprenticeship is:
GLOUCESTERSHIRE COLLEGE
GC Employer Training and Apprenticeships
0345 155 2020
The reference code for this apprenticeship isVAC1000323388.
Apply now
Closes in 16 days (Tuesday 17 June 2025 at 11:59pm)
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