Helpdesk Manager opportunity in Enfield GVR Solutions are currently representing a very well-established main contractor, based in Enfield, who are actively in the market for an experienced Helpdesk Manager to join their forward-thinking Reactive maintenance team. You will be responsible for working on a high-profile helpdesk whilst supervising a team of multi-trades and support admin operatives. * Full time office based * £45K - £50K depending on experience Duties of the Helpdesk Manager: Manage and co-ordinate helpdesk team. Receiving and distributing clients service requests including scheduling the engineers in a prioritising and coordinated manner. Reactive technical support for the engineers, when required. Skills test new operatives. Sourcing and ordering parts/materials, when required. Process improvements to hit KPI's and SLA's. Monitoring the logging service requests by telephone and email. Ensure compliance with statutory and company procedures undertaken by the team. Updating and checking client portals. Arranging return visits for engineers for uncompleted jobs or to fit additional parts. Full responsibility for diary management of allocated engineers and contractors as needed. Estimating / Pricing / Invoicing. Ensuring all invoicing is completed daily, to include all jobs completed by allocated engineers, PM work and unallocated engineers as required by the busi...