About us
Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating over 30 years in the industry, the Dune group has built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street.
About the role
Accountable for day-to-day partner operations, order management, go-to-market setup and data accuracy across all franchise markets, acting as a key enabler of service excellence, revenue protection and efficient execution. Responsible for end to end order process from initial set up to receipt into market
RESPONSIBILITIES:
* First-line support for franchise partner operational queries, managing responses in line with agreed SLAs
* Support seasonal go-to-market readiness including NuORDER setup, pricing, and additional collateral as appropriate
* Accurately process and monitor franchise orders, highlighting any issues and sharing analysis as required
* Manage communication regarding orderbook changes, amendments and cancellations, working with line manage to ensure decisions in line with commercial and contractual needs
* Manage franchise dispatch process in line with agreed budgets to deliver invoice sales and timely delivery, highlighting risks and opportunities
* Prepare data, reports and materials for internal and partner meetings, and attend partner calls capturing actions and follow ups
* Maintain SOPs and process documentation, flagging inefficiencies and improvement opportunities
* Collaborate closely with Logistics/DC, Finance, Buying and Merchandising teams
EXPERIENCE / SKILLS REQUIRED:
* Experience in a global operations or merchandising role
* Customer and delivery focused approach, ability to communicate professionally with external partners
* Strong attention to detail and organisational skills
* Eager to learn and develop wholesale operations expertise
* Organised, adaptable and calm under pressure
* Collaborative team player with a continuous-improvement mindset
* Clear written & verbal communication skills
* Knowledge of NuORDER or B\"B wholesale platforms - desired, not essential
* Experience working with logistics, DC or retail systems - desired, not essential
About the perks
* Blended working – spreading your time across our office and remote working
* Sustainable office in bustling West London (near Westfield)
* Friendly and open culture with flat structures allowing plenty of opportunity for development.
* Company growth and opportunity; Dune is evolving all the time
* Open-minded company, welcoming thoughts and ideas to be shared
* Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK.
* 60% employee discount on Dune products – what’s not to love!
* 25 days holiday (plus the bank holidays)
* Cycle2work
* Company pension scheme
* Life assurance for all team members
* We look after our people
* 3.00 p.m. finish every pay day Friday!
* Team socials and drinks – we like to have fun!
* Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance.
* Our own Wellbeing Allies – there to talk when you need them.
What happens next?
We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback.
If we are excited to find out more about you, we will give you a call and arrange to talk.
A few things that might help:
* Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you can
* Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role