Overview
You will be joining our security team as one of our valued officers whose role will be to assist the Royal Cornwall Hospital provide excellent healthcare to our inpatients and outpatient while they are using our services. You will be available to provide support, help and guidance to our patients and visitors to ensure that their time with us is a safe and trouble-free experience.
Working closely with medical and nursing staff you will be part of the team who will help them to enjoy their working experience by always being available to provide support and protection to them when they are called on to work with patients who become troublesome or demanding due to their medical condition.
You will possess an approachable manner and be courteous and knowledgeable when communicating with hospital users. Decision making will be one of your strengths when called to attend and provide support with difficult situations which can either be intentional acts by volatile individuals or problems caused by clinically related challenging behaviour. You will need to have excellent communication skills both verbal and written and be able to demonstrate a reasonable level of IT literacy. Due to the diverse service demands of healthcare provision, female applicants with previous security-related experience are actively encouraged to join our team.
Responsibilities
* As an NHS security officer, provide a wide range of duties including high profile guarding and patrol duties, key holding, locking and unlock procedures, responding to and managing incidents including license and ideally hold a current SIA license and/or be willing to work towards achieving a Healthcare Security Officer’s qualification. This post will also require a DBS check to an enhanced level.
* Provide a timely response to support patients, visitors, members of the public and hospital staff across a broad range of issues.
* Work with medical and nursing staff to support them and provide protection when dealing with patients who become troublesome or demanding due to their medical condition.
* Attend the Physical Intervention Training qualification course and carry out the normal wide range of general security tasks.
* Hold a current, clean full UK driving license; work a rotational shift pattern with unsocial hours and weekend enhancements.
Qualifications
* Excellent communication skills (verbal and written) and a reasonable level of IT literacy.
* Current SIA license preferred and/or willingness to work towards Healthcare Security Officer’s qualification.
* DBS check to an enhanced level.
* Ability to respond to incidents across a broad range of issues and maintain safety for patients, visitors and staff.
* Female applicants with security-related experience are actively encouraged to apply.
About the Trust
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people. We employ approximately 6,700 staff and have a budget of approximately £580 million. We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School. The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles. The Trust is committed to maximising the range of specialist care and to research and innovation. Royal Cornwall Hospitals NHS Trust is a research-active organisation.
Additional information
It’s established South West Clinical School in Cornwall exists to promote clinical academic career opportunities for nurses, midwives and allied health professionals interested in research and evidence-based activities. Read their research paper to find out more.
Website: https://www.plymouth.ac.uk/research/clinical-schools/royal-cornwall-hospitals-nhs-trust-clinical-school
https://doi.org/10.1177/17449871231209037
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following: Identity Checks; Professional registration and qualification checks; Employment history and reference checks; Occupational Health clearance; Satisfactory Disclosure and Barring Service check; Right to work in the UK.
For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early. This is a physical security officer role and not cyber security. This advert closes on Tuesday 31 Mar 2026.
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