Operations Manager
Responsibilities
* Offer our guests a considered, intelligent, and aesthetically pleasing experience
* Supervise and manage the Front Office, Housekeeping, Maintenance and R&B teams
* Collaborate with the HOD’s to manage high standards of cleanliness and maintenance across the business
* Collaborate with the GM and other department heads to develop and implement operational and commercial strategies
* Assist the GM with budgeting, forecasting, profitability, P&L and financial analysis
* Analyse and foresee guest requirements, particularly for returning or frequent guests and take prompt action to ensure guest needs are met to a very high standard
* Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-to-one discussions, and team meetings.
* Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
* Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
* Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
* Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
* Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
* Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.
Qualifications
* 5+ years relevant experience within a lifestyle or luxury hotel is preferred, along with previous people management, R&B, and Front Office or Housekeeping experience
* Local market knowledge is preferred
* Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.
Benefits
* Paid family leave (>1 year of service)
* Flexible working patterns
* Bonus scheme that rewards high performers - based on our core values and tied to individual property goals
* Discounted rates for overnight stays for you, and your family and friends
* Refer and earn scheme- earn up to £/€550
* Cycle to work scheme- to support a healthy lifestyle and our planet
* Education Support to help you foster new skills
* Volunteer days: 2 paid volunteer days per year
* Support for you and your family when you need it with our Employee Assistance Program (EAP)
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