Reservations Manager
Location: Heathrow Salary: Approx. £50,000 per annum Department: Airline Reservations
About the Role
I am seeking an experienced Reservations Manager to lead and develop my clients' busy reservations department based at Heathrow. This is a pivotal role managing a team of six, ensuring operational excellence across multiple airline accounts.
Key Responsibilities
* Lead, motivate, and manage a team of 6 reservations professionals.
* Establish and implement robust processes, set clear standards, and maintain consistency across the team.
* Oversee day-to-day operations in a high-volume environment, ensuring accuracy and efficiency.
* Build strong relationships with airline partners, GSAs (General Sales Agents), and GHAs (Ground Handling Agents).
* Monitor performance metrics and drive continuous improvement initiatives.
What We’re Looking For
* Proven experience in airline reservations management.
* Strong understanding of airline operations, GSA and GHA processes.
* Excellent leadership and team management skills.
* Ability to thrive in a fast-paced, high-pressure environment.
* Exceptional organizational and communication skills.
Salary around £50,000
#J-18808-Ljbffr