Summary
At M&S, we’re modernising our estate and investing heavily in the performance, sustainability, and resilience of our stores. As part of this transformation, we’re looking for a highly skilled HVAC & Refrigeration Manager to shape the future of our building services, uplift operational standards, and drive meaningful energy efficiencies across our portfolio. This role plays a critical part in how our stores are powered, cooled, and maintained—today and for the future.
What You’ll Be Doing
* Your main focus will be to influence the design of HVAC and refrigeration solutions from the outset, working closely with teams to set innovative standards for M&S building services.
* Influence design reviews and technical signoff, challenging lifecycle cost, maintainability, access, and projected energy performance.
* Ensure flawless project handover through high-quality commissioning, accurate asset tagging, and robust O&M documentation aligned with FM requirements.
* Build and manage a rolling remediation plan addressing defects, obsolescence, safety risks, and system criticality, embedding permanent fixes through root cause investigations.
* Set technical standards and operational procedures for FM partners (including City FM), verifying delivery through audits, data insights, and governance of major repairs, changeovers, spares, and warranty recovery.
* Drive energy and performance optimisation by partnering with the Energy Efficiency Manager to identify high ROI interventions and analysing system performance (kWh/m², load profiles, runtimes) to deliver targeted improvements.
Who You Are
* A technically strong engineer with experience in commercial HVAC and refrigeration systems.
* Skilled in design standards, commissioning processes, and system optimisation.
* Confident influencing stakeholders, challenging suppliers, and driving continuous improvement.
* Data driven with a passion for energy efficiency, performance optimisation, and sustainable operation.
* Someone motivated by making a meaningful impact in an organisation committed to innovation and future focused store environments.
What’s in it for you?
* 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
* Competitive holiday allowance with the option to buy more.
* Discretionary bonus schemes linked to your performance and ours.
* Strong pension and life assurance to help plan for the future.
* Tailored induction and training to support your development from day one.
* Exclusive perks and savings through our M&S Choices portal.
* Market-leading family policies, including parental, adoption and neonatal leave.
* 24/7 wellbeing support, including virtual GP access and mental health services.
* One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
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