Overview
Receptionist - Northampton, Northamptonshire, NN36XJ
Employer: Smurfit Westrock (via TieTalent)
Monday to Friday, 8:00am – 4:30pm
Role
We are seeking a detail-oriented individual to act as the first point of contact for visitors, clients, and callers, providing a professional and welcoming service at all times. The role also provides administrative support.
Responsibilities
* Operate the switchboard and maintain prompt and efficient service at all times.
* Manage the reception area to ensure it is tidy and presentable.
* Operate the security gates at site entrances.
* Attend to visitors in a warm and professional manner.
* Handle incoming and outgoing mail, deliveries, and courier arrangements.
* Administration of temporary Wi-Fi access for guests.
* Add, deactivate, and manage fobs for door access systems; manage visitor logs and issue access fobs in line with security procedures.
* Schedule and coordinate meetings, including room bookings and refreshments.
* Order, control, and distribute workwear and safety shoes via suppliers on an ad hoc basis.
* Update and manage noticeboards and internal communications.
* Coordinate fire alarm roll-call lists and assist with emergency procedures.
* Organise travel arrangements for site personnel (flights, hotels, taxis, hire cars, company pool cars).
* Manage site stationery requirements and liaise with IT and suppliers on stock levels.
* Input purchase order requisitions into the SAP system; assist Finance with invoice and PO queries in line with procurement policies.
* Support HR with admin, data entry, data analysis, and minute-taking; assist with events or staff communications.
Qualifications and Skills
* Previous experience in a receptionist or administrative role is desirable.
* Excellent communication and interpersonal skills.
* Strong organisational and time management abilities.
* Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
* Professional telephone manner; able to interact with people at all levels.
* Ability to multitask and work under pressure while maintaining accuracy.
* Discreet and trustworthy; able to handle confidential information.
* Ability to type quickly and accurately with solid admin/secretarial experience.
* Clear and concise communication, both on the telephone and in person.
* Friendly and courteous demeanor on reception; ability to adapt to changing priorities and meet deadlines.
* Experience with SAP and knowledge of purchasing processes are desirable.
Personal Characteristics
* Friendly, approachable, and professional.
* Proactive with a can-do attitude.
* Flexible and adaptable to changing priorities.
* Team player who can also work independently.
What We Offer
* Competitive salary and benefits, including annual leave, pension, and Cycle to Work scheme.
* Ongoing training and development opportunities.
* 24/7 confidential support for you and your family.
* Flexible working options and family-friendly policies.
* Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer).
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of sex, religion, race, age, sexual orientation, marital status, disability, or gender reassignment status. We practice equality of opportunity in employment and select the best person for the job.
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