Overview
Join our Inverness team as a Housing Officer!
Cairn is seeking a dedicated Housing Officer to provide an excellent Tenancy Management Service to our tenants and customers. Deliver a housing management service including allocations and void management to maximise income and sustain tenancies. Advise & support customers and enforce legal action on issues surrounding anti-social behaviour and estates.
Key Responsibilities
* To deliver housing management services to meet our agreed KPI’s, SLA’s and legislative requirements.
* Lead & deliver all actions relating to anti social behaviour/allocations/rent arrears in line with our policies and procedures to deliver an effective housing management service and preserving our income.
* Assist and coordinate strategic projects which support organisational success and future proofing through the delivery of Strategic Action Plans.
* Organise, attend and chair if necessary multi-agency meetings to liaise with other partners and professionals for the effective partnership management of complex, high community risk or sensitive cases as required.
* Deliver an excellent day to day service to provide exceptional & consistent customer service within relevant policy & procedures by communicating effectively with a wide range of individuals with varying needs.
* Perform effective data management to enable accurate reporting and monitoring.
Requirements
* Educated to HND level or other relevant professional qualification
* Significant Line management/supervisory experience.
* Substantial experience within a housing role 3-4 years.
* Significant experience in a similar role delivering a customer focussed service.
* Knowledge of the social housing sector.
* Detailed understanding of housing legislation and best practice guidance.
* Detailed understanding of Welfare Benefits and their interaction within the Social Housing sector.
* H&S awareness.
* A full UK Drivers License with access to a car and a Basic Disclosure are required for this role.
Employee Benefits
Why Cairn is the Best Place to Work: Join Cairn and enjoy a range of benefits including flexible and hybrid working, health and wellness support, tech and cycle schemes, compassionate leave, and more!
Cairn is passionate about creating equal opportunities for everyone and warmly invites applications from all community members.
A registered Scottish Charity SC(NO):016647
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