Role: Subcontactor Planner
Location: Basildon
Type: Perm
Full time 8am to 5pm / Office Based
We are looking to recruit a Subcontractor Planner to join our Basildon Repairs Team, based from our office in Basildon.
About the Role
Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.
Using our in-house system, you will be responsible for managing all aspects of subcontractor works whilst ensuring the customer is kept informed. You will need to work closely with the subcontractors and attend review meeting discussing their performance and areas for improvement.
Responsibilities:
1. Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.
2. Oversee the jobs allocated to Sub-contractors to ensure the customer receives the same level of service as they would if a MSPS operative was delivering the work.
3. Work with the Commercial team and Operatives to ensure materials are ordered and collected from suppliers promptly and work is planned to ensure we can provide a first time fix to residents wherever possible.
4. Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.
5. Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.
6. Ensure the scheduling process is delivering maximum productivity.
7. Where first time fix is not possible, manage the effective scheduling of follow-on works
8. Understand the case workload and alert the Team Leader to issues requiring intervention. Understand the contractual KPI’s, then plan, allocate and operate to exceed client expectations.
9. Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix. • Adopt a continuous improvement mindset and proactively seek ways to improve the way you and Morgan Sindall operates and serves its customers.
Benefits
10. Profit Share Discretionary Annual Bonus Scheme
11. 26 Days Holiday plus Bank Holidays
12. Enhanced Pension Plan
13. Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
14. Life Assurance & Accident Cover
15. Share Save
16. Enhanced Maternity & Paternity Pay
17. Work Perks Discounts & Vouchers
18. Buy & Sell Holiday Schemes
19. Flexible Working & Flexible Bank Holidays
20. Cycle to Work
21. Volunteering (2 days paid)
22. Learning & Development Opportunities
23. Extensive Wellbeing Support, including EAP
24. Loyalty & Values Awards
25. Funded Professional Subscription