Summary The top priority of the Dealer Support team, is the delivery of outstanding service to our Dealers. The primary function of the role is to administer the order processing, financing and machine delivery for McCloskey International group products. Main tasks and responsibilities Administers and create Customer Quotes, Transport Quotes, Sales Orders, Sales Order Acknowledgements, Works Orders,etcvia CPQ. Receives information to prepare an order and has a clear understanding of production processesin order toprovide accurate confirmed orders. Communicate order changes and updates to all internal parties (CSR Team, Transport, Operations, Management). Fully understand Internal Sales processes and Transport roles, to be able to provide cover in each discipline (CSR / Transport) Operate ERP System (Epicor). Operate CPQ. Ensures final file documentation meets all company audit and compliance requirements prior to hand off to the Transport / Finance Department. Resolves any discrepancies. Presents a professional work ethic & image asdetermined by the Company at all times, internally and externally. Maintaining excellent communication within companydepartmentsespecially the Sales Team. Monitoring and evaluation of all orders and sales processes Manages and creates sales order reports. Desired education & background Proven industry experience with excellent customer service skills and focus. Must be excellent in MS Office (specifically Excel) with Invoicing experience. Outstanding communication (oral/written) skills required including vertically and horizontally. Be able to work in a fast-paced environment and have a positive can do attitude Self motivated and a confident decision maker with ability to apply solutions Ability to manage and co-ordinate changing priorities and have high standards of multi-tasking Knowledge of transportation logistics (ex. 3PLs, NAFTA, domestic/international customs procedures) Skills: Communication Data accuracy self motivated Customer Skills