We’re Pentland Brands: a global family business behind some of the world’s most iconic active and lifestyle brands. We bring integrity, energy and ambition to our work, setting high standards and striving to deliver great outcomes without ego. Bring Berghaus to life through product, people and the outdoor community. At Berghaus, product has to do more than look good. It has to work when conditions change, terrain gets tougher and every detail starts to matter. As a Supervisor, you are a key presence on the shop floor—supporting the management team and helping to keep the store running smoothly, especially during busy trading periods. You’ll lead by example, ensuring every customer receives knowledgeable, authentic service while supporting your team to perform at their best. What you’ll be doing: Shop Floor Leadership Act as a role model for customer service and product knowledge Support the team during peak trading—keeping energy, focus, and standards high Step up as key holder / manager-on-duty when required Customer Experience Deliver a friendly, confident, and expert-led service Help customers find the right product for their needs—whether for hiking, commuting, or everyday wear Support team members in developing their product knowledge Commercial Awareness Contribute to achieving store targets (sales, conversion, ATV) Identify opportunities to drive sales through service and product recommendations Operational Support Assist with stock management, deliveries, and replenishment Maintain high standards of visual merchandising and store presentation Follow store processes to ensure efficiency and compliance What you’ll bring: Previous retail experience (ideally in a key holder or senior sales role) Experience supporting others on the shop floor Positive, proactive, and hands-on Passion for delivering great customer experiences Interest in the outdoors or performance-led products Strong communication and teamwork Confidence to take the lead when needed Ability to stay calm and organised in a fast-paced environment Why Berghaus? Berghaus is a brand built for the outdoors, shaped by decades of innovation, exploration and a belief that great kit helps people go further. Our new Manchester store is an opportunity to bring that spirit to life in one of the UK’s most dynamic cities, creating a space where customers can discover technical product, get expert advice and connect with a brand that understands real life outside. Joining Berghaus Manchester means becoming part of something from the beginning. You’ll help build the team, set the standard for service and storytelling, and create a store that customers trust, return to and see as part of their outdoor journey. The Interview Process We want our interview process to feel clear, straightforward, and supportive. If your experience and expectations look like a strong match for the role, here’s what you can expect next: Talent Team Intro Call - A 30-minute video call with our Talent Team to get to know each other, talk through the role and your experience, and answer any questions you have. Experience Interview - A more in-depth interview (usually online) with the hiring manager to explore your skills, experience and approach, and how these align with the role, our principles, and our ways of working. Final Interview - A final in-person interview at our office, focused on deeper discussion and practical application, giving you the chance to meet more of the team and see Pentland Brands in action.