Job Overview
As a Helpdesk Coordinator, you will be responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
Responsibilities
* Manage CAFM system as key user on site including PPM records, reactives and reporting.
* Answer calls/email for the business in a timely fashion.
* Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
* Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s).
* Apply RFT and close calls over phone without requirement for assignment where possible.
* Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
* Review Subcontractor performance and feedback through appropriate systems (e.g., Ariba) with assistance from Contract Support.
* Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations.
* Obtain supplier quotes and upload them onto the internal system for client approval.
* Arrange agency cover and submit hours on portal.
* Update the CBRE Performance Portal as and when required.
Qualifications
* Organised – works in a structured way, thinks ahead to prioritise workload.
* Logical – works in a clear and consistent manner.
* Attention to detail – thorough in carrying out a task with a high degree of accuracy.
* Assertiveness – confident, effective in putting across a point of view to others.
* Persistence – follows through to resolution.
* Customer and team focus – puts customer and team needs first; always considers impact of their actions.
Company
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in Norwich.
Equal Opportunity
CBRE, Inc. is an Equal Opportunity and Affidante Action Employer (Women/Minorities/Persons with Disabilities/US Veterans).
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