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Customer relationship manager

Poole
TieTalent
Customer relationship manager
Posted: 18 August
Offer description

About

Barchester is recruiting a Customer Relationship Manager to join our prestigious care home team. We are seeking a professional sales individual to support this home in increasing occupancy. This is an excellent opportunity to work with an exceptional management team to ensure the success of a first-class care home. The role involves delivering a full range of sales and marketing strategies, including handling enquiries, enhancing the digital profile of the home, and networking within the local community.

Barchester is an industry-leading care provider, known for some of the highest quality ratings among large care home providers in the UK, with a focus on providing residents with exceptional care.


Rewards Package

* Attractive salary with a competitive commission structure
* Access to retail and leisure discounts
* Wellbeing support and Best Doctors Service
* Opportunities for career development within a supportive team


Responsibilities

* Manage enquiries to improve conversion rates and achieve occupancy targets
* Communicate effectively and network locally to raise the home’s profile and generate enquiries
* Support marketing activities to increase occupancy and sales performance
* Identify opportunities to enhance sales and marketing strategies


Requirements

* Proven sales and marketing experience, preferably in healthcare (not essential)
* Ability to analyze data using CRM tools like Salesforce
* Self-motivated and target-driven
* Strong interpersonal and professional skills
* Confident in using Microsoft Office (Excel, PowerPoint)
* Full UK driving license


Key Tasks

* Represent Barchester professionally and friendly
* Manage all sales activities for the home
* Engage with potential residents and provide tours
* Respond to enquiries and generate leads
* Maintain contacts database and identify marketing opportunities


Additional Skills

* PowerPoint
* Salesforce
* Location: Poole, England, United Kingdom


Work Experience

* Business Developer / Sales Development Representative
* Account Manager / Executive


Languages

* English

Barchester is committed to respecting and valuing our team members. If you are looking to develop your career with a supportive employer offering progression opportunities, Barchester is an empowering and rewarding place to work.

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