Job Title: Repairs Customer Liaison Officer Location: Solihull B37 – Office Based Contract: Temporary (Approx. 6 Months) Hours: 37 hours per week Start Date: Early May 2026 About the Role: We are recruiting for a Customer Liaison Officer to join a Customer Experience team supporting housing repairs and improvement programmes. This role is key in ensuring works are delivered smoothly by acting as the link between residents, contractors, and internal teams. You will play a crucial role in improving access to properties, supporting vulnerable residents, and ensuring a high standard of customer service is maintained throughout all repair and improvement works. Responsibilities: Act as the main point of contact between residents, contractors, and internal teams during repair and improvement works Engage with residents to resolve access issues, including those who have been historically difficult to reach Coordinate appointments across multiple services to maximise successful access and completion of works Conduct site visits to explain works, agree access arrangements, and support residents throughout the process Build strong relationships with contractors to ensure customer service standards are met Identify and support residents with vulnerabilities or additional needs, ensuring appropriate adjustments are made Manage customer satisfaction, complaints, and feedback in line with service standards Accurate...