Branta are seeking a proactive and organised Helpdesk Administrator to join a busy team in Gateshead. As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations. Key Responsibilities: * Act as the first point of contact for client enquiries via phone and email. * Log and manage jobs accurately, ensuring all client requests are captured correctly. * Coordinate and schedule engineers and contractors to meet client requirements. * Handle invoicing and support administrative processes related to job management. * Maintain clear records and provide updates to clients and internal teams as required. Requirements: * Previous experience in a similar administrative or helpdesk role is essential. * Facilities Management or maintenance sector experience is highly desirable. * Excellent communication skills, confident on the phone and via email. * Strong organisational skills and attention to detail. * Ability to manage multiple priorities and work in a fast-paced environment. * Proficiency in Microsoft Office and basic job-logging software. What We Offer: * Competitive salary and benefits. * Supportive and friendly working environment. * Opportunity to develop your career in F...