Benefits
* 28 Days holiday inclusive of bank holidays.
* Birthday additional holiday.
* 24 week’s enhanced maternity leave.
* Secondary career leave.
* Wedding/commitment day leave.
* Free meals on shift.
* Pension and life insurance.
* Discounts available from Perkbox app, from high street shops to holidays & cinema.
* Access to employee assistance programme.
* Cycle to work scheme.
Every interaction is an opportunity to create a lasting impression, and we’re looking for individuals who strive to exceed expectations at every turn.
Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.
As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and providing ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work‑life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.
If you are someone who thrives on delivering extraordinary experiences, loves to create a harmonious and collaborative atmosphere, we would love to hear from you!
Job Description
* Supervision and Training – recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
* Quality Control – monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
* Logistics Management – coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
* Customer Service – foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications
* Previous experience within the hospitality industry
* Have a contagious passion for food and customer service.
* You draw satisfaction from supervising, training, and supporting a team.
* Understanding of delegation skills.
* Excellent organisational abilities; high attention to detail
* Concise and effective verbal and written communication
* Ability to adapt to challenges and opportunities with a solution‑oriented perspective.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment, we have set ourselves an ED&I ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
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