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Client experience manager

Glasgow (Glasgow City)
Experience manager
€24,000 a year
Posted: 4h ago
Offer description

Who are we looking for?\nWe are looking for a motivated individual to become a key member of our Operational team who can work under pressure and is keen to take on opportunities for internal training and further development. \n\nProviding a centralised administrative function. Carrying out a variety of tasks to support the business in being efficient in its business processes.\nKey tasks\nâ¢\tOnboarding\nâ¢\tContract generation\nâ¢\tQuality control\nâ¢\tContract Processing\nâ¢\tLive checks\nâ¢\tTicketing\nâ¢\tChange of Tenancy\nâ¢\tAdministration of pricing tool\nâ¢\tObjections and Rejections\nâ¢\tPhone Answering and call transfer\nâ¢\tBilling management\nâ¢\tSupport refinement and optimisation of internal systems, workflows and templates to improve efficiency, accuracy and consistency. \nâ¢\tPreparing Reports/Presentations\nOther goals\nâ¢\tContribute to the refinement of the company processes\nâ¢\tEmbracing technology to increase efficiency\nâ¢\tCo-operate fully with other functions in the company operation.\nâ¢\tMaintain awareness and communicate to the Company any influences that may affect the future operation of the Company.\nâ¢\tSpecial Activities: As necessary, undertake special projects or functions, which will occur from time to time.\nâ¢\tSupport the eyebright brand.\nBenefits:\nâ¢\tOn-site parking\nâ¢\t4 day working week option available â 0.5 day gifted, with adjusted working works for 4 day week. \nâ¢\tPrivate dental insurance\nâ¢\tPrivate medical insurance\nâ¢\tMonthly team lunches\nâ¢\t4 hours \ You will receive ongoing training and development to keep your career burning bright. This will start with a full inhouse induction and enrolment onto a Business Administration Apprentice.\nBusiness and Administration plays an integral role in the success of an organisation. A well-defined and developed Business and Administration function keeps a business running. Mandatory units cover managing workload, communicating and planning, and improving own performance in a business environment.\nThere is also a wide range of optional units including work responsibilities, document production and design, managing events, customer service, managing business resources, and managing information and data. The role is driven by operational delivery, quality and continuous improvement. This role requires analytical expertise, high levels of attention to details and a strong sense of ownership to ensure outstanding delivery, efficient execution and enhanced client experience. \nEducated to Higher level or equivalent, with Highers in English, Mathematics, and Business Management / Administration is highly desirable.\n\n

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