Senior Web Support Technician £32-40k + Excellent Benefits Southampton VR/10516 This is an exciting new role working for a well-established digital marketing agency with an excellent reputation and reach The role is best suited for someone with hands-on experience managing multiple support tasks and hosting environments You’ll be confident handling technical issues, from server errors to DNS problems, and you won’t shy away from digging into a complex issue to get it fixed Ideally with an agency background, you will be eager to take the step into a Senior Web Support Technician role within a supportive, fun environment Your role will involve: * Leading the day-to-day running of the web support team and set the standard for customer service * Managing and resolving support tickets, ensuring SLAs are met and issues are clearly communicated * Taking ownership of incidents, escalating where needed, and ensuring follow-through to resolution * Monitoring hosting environments, flagging performance issues and maintaining site security * Overseeing go-live processes for new websites and managing hosting migrations * Liaising with hosting providers and managing DNS records, SSLs, domains, and renewals * Conducting regular checks on PHP versions, config files, and bandwidth usage * Providing technical input to website maintenance and development work * Owning internal IT sys...