Permanent
37 hours per week (Monday to Friday)
We are currently looking for Senior Housing Officer (Home Ownership) to provide a holistic, relevant and up to date homeownership service for our leasehold, shared ownership and private owners, ensuring that services are customer focussed.
What you will be doing:
1. Engaging with customers internally and externally to improve key areas of Home Ownership housing management
2. Maximising income collection of rent, service charges and major works invoices
3. Managing complex Home Ownership issues and complaints, including visiting Home Owners and updating policies and procedures in line with best practice
4. Actively mentoring and coaching colleagues to increase their knowledge on Home Ownership and the services we provide
5. Supporting the management and delivery of specific projects and lead on smaller projects
We’d love to meet someone with:
6. Excellent customer service skills putting the customer at the heart of what we do.
7. Experience of tenancy/lease and neighbourhood management
8. Knowledge of Lease and Home Ownership products
9. Strong negotiation and influencing skills.
10. Exceptional problem-solving skills and decision-making
11. Excellent time management and organisational skills IT literate and ability to adapt to new software.
12. Excellent numeracy skills and an ability to understand, analyse and manipulate information and data
13. Ability to work in isolation away from colleagues
14. Ability to deal with confrontation.
Due to the nature of the role a full driving licence and access to a vehicle is required
Amongst what we offer you is:
15. A competitive salary
16. 28 days holiday PLUS Bank Holidays
17. A generous contributory pension scheme
18. Private health care
19. Free life assurance
20. Access to an extensive suite of wellbeing services and tools including a digital gym
21. Opportunities for learning and development
22. Discounted gym membership
23. Retail discount scheme
Please note the successful candidate will need to complete an enhanced DBS application.