Job Description Service Management Lead - Hybrid - Inside IR35
Role Overview:
As the Service Management Lead, you will be responsible for driving operational stability and risk mitigation within the IT Service Management.
Key Responsibilities:
Golden Quarter Risk Mitigation & Operational Stability – Lead workstreams focused on maintaining service stability.
Risk Issue Management – Address and drive closure of approximately 200 critical unmanaged risk issues .
Operational Oversight – Provide leadership in BAU Service Management functions, including Incident & Change Management .
Service Governance & Compliance – Support Head Office Service Management in ensuring adherence to best practices and operational procedures.
Collaboration & Stakeholder Management – Engage with senior stakeholders, technology teams, and business units to ensure smooth service delivery.
Key Requirements:
ITIL v4 Foundation certification (mandatory).
Proven experience in Service Management, IT Operations, or Risk Management .
Strong background in...