Were looking for a proactive and detail-driven Customer Support Officer/Manager to join our successful helicopter manufacturer, based in Yeovil. This is a high-profile, customer-facing role where youll support the delivery of business-critical projects while ensuring excellent service and communication with stakeholders. This role is ideal for someone with strong customer support, coordination, and problem-solving skills, who enjoys working in a fast-paced, multi-functional environment. As a Customer Support Officer, youll act as a key link between customers, internal teams, and project stakeholders. Youll support the smooth delivery of commissioned projects while ensuring customer needs are met and expectations are exceeded. Key responsibilities include: Supporting the delivery of customer-focused projects and services Acting as a main point of contact for customer enquiries and project updates Coordinating tasks across internal teams to ensure on-time and high-quality delivery Monitoring project progress, schedules, and performance Identifying and managing risks, issues, and solutions Gathering, analysing, and presenting customer and project data Supporting continuous improvement and service enhancement initiatives Ensuring all work is delivered in line with company processes, safety, and quality standards Building strong relationships with customers, suppliers, and internal stakeholders Skills & Experience Excellent communication skills (written, verbal, and presentation) Strong ability to collect, analyse, and present information clearly Experience in customer support, coordination, or project support roles Highly proficient in Microsoft Office, especially Excel (MS Project desirable) Strong organisational and planning skills Ability to manage multiple priorities in a fast-paced environment Confident building relationships with internal and external stakeholders A proactive, positive, and solution-focused attitude A customer-focused professional who takes ownership and accountability with proven experience dealing with highly sensitive and high value contracts Someone who can solve problems and anticipate challenges Resilient, adaptable, and able to perform under pressure Experience with DOORS database management is desirable Background in logistics, operations, or service support environments is also desirable Why Apply? Join a high-visibility, customer-facing team Work on impactful projects that drive business performance Supportive and collaborative working environment Opportunities for career progression and development Competitive salary and benefits This role is also subject to extension due to the length of the projects involved Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.