Location: Farnborough (onsite)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time hours per week – Mon to Fri
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join Vodafone Business Security Enhanced and strengthen the cyber security of the UK's Critical National Infrastructure and public sector organisations.
What you’ll do
The Service Designer role involves producing designs for complex opportunities that include multiple towers and products. This includes reviewing solution designs developed by Solution Architects and providing peer reviews to ensure solutions are designed, costed, and documented in line with customer requirements and contracts.
The Service Designer collaborates with Programme and Project Managers in cross-functional and virtual teams, representing all Vodafone ITIL Functions in creating key customer-facing operations material.
Additionally, the Service Designer interfaces directly with customers and third-party suppliers involved in the creation and delivery of each solution. The role requires experience with procurement frameworks and processes associated with both public sector and CNI clients, including awareness of public sector procurement via OJEU and UK Government Frameworks.
1. Customer Ops Manual (COM) – Responsible for production and handover into BAU
2. Attend pre and post Sales Design workshops and represent the Vodafone ITIL Stakeholders.
3. Review Customer Contracts and Requirements documentation to identify gaps and conflicts. This will ensure Contractual Support Compliance.
4. Creation of reference service architecture & design models for future opportunities
5. Service requirements review and assessment against standard, optional and bespoke offerings
Who you are
6. Experienced in creating and writing Operational Processes
7. Ability to influence, and show resolve under pressure from both customers and internal stakeholders to ensure solution designs are deliverable
8. Understand the Fixed Product and Support processes
9. Must have demonstrable experience of designing and/or delivering complex service solutions
10. Must have working knowledge of solution designs which include: SDWAN & IP Networking/ Unified Comms/ LAN/WAN/ Internet Access solutions/ Network Monitoring & Optimisation/ Security solutions/ Mobility and Mobile Data Services/ IT Managed Services
11. Security Clearance: This position requires the person to hold or to be eligible to undergo UK Developed Vetting (DV) clearance.