PURPOSE OF ROLE
We are seeking a detail-oriented and proactive Credit Controller to manage the company's debt collection process. The successful candidate will be responsible for maintaining a healthy cash flow by ensuring timely payments of outstanding debts and managing customer credit risk.
RESPONSIBILITIES
* Monitor and manage the collection of outstanding invoices.
* Contact customers via phone, email, and letters to chase overdue payments.
* Set up and review credit limits for new and existing customers.
* Allocate incoming payments and reconcile customer accounts.
* Maintain accurate records of all chasing activity and customer interactions.
* Work closely with team members to resolve invoice disputes.
* Prepare regular reports on debtor balances and overdue accounts.
* Initiate legal proceedings if customers do not pay debts on time (when necessary).
* Ensure compliance with company policies and relevant financial regulations.
GENERAL
* Uphold the Firm’s values at all times during both internal and external dealings
* Consistently produce high quality work which. In addition, work collaboratively with third parties as appropriate.
* Willingly share relevant and appropriate knowledge with colleagues and support their development as required
QUALITIES AND QUALIFICATIONS
* Minimum two years proven experience as a Credit Controller.
* Professional services background preferred.
* Fluent with all Microsoft packages and relevant to the role IT packages
* A highly motivated commercial approach, with ability to work as part of a team and be a self-starter working on your own initiative
* Have resilience to work under pressure; have excellent prioritisation, time management, negotiation and organisation skills and attention to detail
* Possess excellent/good communication and inter-personal skills and, deliver information clearly and succinctly
* Be proactive and receptive to change, hold a positive ‘can do’ attitude and uphold the highest level of professionalism at all times
PRIMARY LOCATION
The role will be based within the Bristol office.
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