Dnata Travel Group B2B is an award-winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations across 4 specialist travel brands – Gold Medal | Pure Luxury | Cruise Plus | Incredible Journeys. We are part of dnata Travel Group family, owned by the Emirates Group.
We are now recruiting for Customer Service Advisors to join our contact centre based at Lancaster House in Leyland (Lancashire).
This is great opportunity to join a fast paced and exciting industry where no 2 days are quite the same. In this role you will service after-sales enquiries from our travel agent partners providing the excellent service that they expect from us.
Our customer service team are dedicated and passionate about supporting our travel agent partners, going the extra mile, and making them and their customers feel valued at each step of their journey and make us stand out from the crowd.
Day to day you will be responsible for supporting our travel agent partners and providing great after-sales care both over the phone, via live-chat and email. This will include:
1. Making changes to a customer’s holiday
2. Answering invoice & commission queries
3. Adding special requests to bookings
4. Holiday cancellations and assistance requests
5. Booking special meals & prebooking seats on flights
6. General customer service enquiries
Hours: 37.5 hours per week, 5 days over 7, between 9am and 9pm.
The starting salary is £25000, increasing up to £26250 as you complete modules in our training programme over the next 18 months.
Start date: early April 2026
To be considered for this role, you need to have the following: -
7. Customer service experience – ideally in a contact centre environment
8. IT literate
9. Travel industry experience or a keen interest in travel is desirable
10. Customer focussed
11. Great attention to detail
12. Excellent verbal and written communication skills
13. Able to work under pressure, meet deadlines and remain calm
14. GCSE/’O’ levels in Maths & English language grade 9-4/A*-C or equivalent