W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
Join our vibrant team at W London
Located in Soho, W London owns the stage in the epicentre of the city's cultural core. Plugged in to the pulse of London's energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.
W London - why anywhere else?
Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
Service Charge - Paid each month!
Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
Holiday - 20 days of holiday excluding public holidays (increase to 27 days with length of service
Uniform Provided - Dry cleaning included.
Company Pension Scheme - Save for your future.
Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
Celebrate - Awards and Recognition Celebrations
BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more!
Events - Monthly Calendar of Associate Focused & Fun Events
Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
Global Marriott Hotel Discounts - Accessible to you and your loved ones, travel the world with Marriott International.
Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
Spa Discounts - 30% discount in our Away Spa
What will you be doing?
Perform regular painting touch-ups and repairs to walls, ceilings, doors, and furniture throughout the hotel premises to maintain a fresh and aesthetically pleasing appearance.
Apply silicone sealant to seal gaps and prevent water leakage in bathrooms, kitchens, and other areas prone to moisture.
Conduct manual repairs and adjustments to furniture, fixtures, and equipment such as tightening screws, replacing handles, and fixing loose or broken parts.
Inspect and maintain the integrity of tile grouting in bathrooms, kitchens, and other tiled areas to prevent water damage and ensure cleanliness.
Clean and lubricate hinges, locks, and other mechanical components to ensure smooth operation and extend their lifespan.
Conduct routine maintenance on wooden surfaces, including sanding, staining, and varnishing, to preserve their appearance and prevent deterioration.
Repair or replace damaged upholstery on furniture, draperies, and bedding to maintain a clean and inviting atmosphere for guests.
Promptly respond to electrical issues, such as malfunctioning outlets, flickering lights, or faulty appliances, to ensure guest comfort and satisfaction during their stay.
Utilize effective communication skills to understand guest concerns and provide clear explanations of the steps taken to resolve electrical problems.
Use basic electrical testing equipment, such as multimeters, to measure voltage, continuity, and other parameters to diagnose electrical issues accurately.
You are part of a bigger team, and the entire team is responsible for making the guests dream come true.
Ensure you are following service standards and operating procedures from the beginning to the end of each process. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
You will be on rotating shifts.
Communication is key!
Use the GXP system (Maintenance order system) as a guideline for your day to day operation.
Reporting any maintenance problems, safety hazards, accidents, or injuries in case you cannot fix them yourself.
Respond promptly to requests from Engineering Coordinator and Chief Engineer.
Welcome and acknowledge each guest with a smile, make eye contact, and use the guest's name when possible
Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
To be considered for this role, all applicants must have proven right to work in the United Kingdom
W Hotels are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
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