Scot JCB are looking for an experienced Service Administrator to join our busy team in Glasgow. This is a key role where youll manage customer accounts, coordinate with our dealers, and help deliver the first-class service we are known for.
At Scot JCB, youll be part of a long-established, growing company where your contribution really matters. Youll work with a supportive team, gain exposure to an industry-leading brand, and have opportunities to develop your skills within a respected and successful business.
Hours: Monday - Friday, 8.30am - 5pm, based at our Dennistoun office
Who are we?
The Scot JCB Group is made up of Scot JCB, Scot Agri, Stewart Plant Sales.
Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. We sold our first machine in 1956 and have grown into a highly specialised machinery distribution company operating through a network of 14 depots from Huntly in the North East of Scotland to Carnforth in Lancashire. Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world class service.
This role involves:
Acting as the first point of contact for customers
Contacting sites to arrange access to their machines
Contacting customers for order numbers
Being the intermediary between our dealers and customers
Organising pre delivery inspections and machine deliveries
Sublet reconciliation
Processing invoices
Scanning warranty sublets orders to digital
Creating and processing job cards
Assisting with creating estimates for damage repairs
Liaising with dealers for repairs and up to date service information
Building and maintaining strong relationships with customers and colleagues
Working closely with, and supporting, our service supervisors
The ideal candidate will have:
Experience in a similar role within Construction, Engineering, or the Motor industry
Excellent organisational and time management skills
Proven experience of working in a busy team and meeting deadlines
The ability to manage changing priorities and tasks
Strong communication skills and rapport building
Confidence using Microsoft applications, especially Excel
The ability to work on own initiative and manage own workload
Confidence in embracing new systems and supporting supervisors through change
A proactive, positive, and flexible approach to work
In return you will receive:
A competitive salary, reviewed yearly
Free on-site parking
30 days annual leave, increasing with length of service up to a total of 35 days
The option to buy/sell up to 5 days annual leave per year
Health and wellbeing plan - cashback for dentist, opticians, physio and more
Employee Assistance Programme - free counselling and legal advice
Access to high street discounts and savings through Perks
Contributory pension scheme
Life assurance of three times your annual salary
Employee referral programme
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