Health & Safety Administrator – Risk, Compliance & Safety Management
3 Month Fixed Term Contract, London, Ark Workplace Risk
Ark Workplace Risk is a consultancy and software company providing market‑leading solutions in Operational Risk, Compliance and Safety to major and global organisations predominantly within the Residential and Commercial Property Sector for over 30 years. Our goal is to deliver measurable benefits for our clients through innovation, partnership and customer success practices.
QUOODA® is our Operational Risk, Compliance and Safety software platform. Simple to implement and fully adaptable to meet your organisation’s evolving future demands.
About The Role
If you have a passion for driving success and thrive in a dynamic environment where solving complex client problems is of greatest importance, this role is for you. You will work strategically with mid‑to‑large clients on their safety programs, acting as a Trusted Advisor and problem solver within our Customer Success Team. Your responsibilities will include supporting external relationships, acting as the hub of our internal operations, and exceeding client expectations to drive their success.
Key Responsibilities Include
* Design reports and predictive analytics for clients.
* Undertake gap analysis of processes for improvement.
* Prepare technical proposals, schedules and client interactions.
* Respond to technical concerns and problems, ensuring smooth implementation and ongoing management.
* Communicate with clients and internal teams to explain technical matters, products and implementation schedules, and take briefs as required.
* Work with the software support team to achieve clients’ operational and strategic goals.
* Stay up to date with new capabilities, features and product launches, providing valuable product feedback to management.
* Support the onboarding of new clients and develop client relationships.
* Complete administrative tasks on Ark internal systems.
* Prepare and pull off reports using Microsoft programs and internal systems for internal and external use.
* Manage and report on the company CRM system.
* Proactively review and follow up on client proposals on behalf of the Customer Success team.
* Create and issue client proposals and quotations.
* Follow up to request information to ensure that the full picture is available to our internal teams and clients when required.
* Maintain confidence to ask questions and raise queries within the wider business.
You Will Have
* A qualification in H&S and/or Fire Safety, including membership of a recognised industry body e.g., IOSH.
* A strategic and goal‑orientated mindset with the ability to lead, engage and manage client accounts and delivery programmes.
* An ability to convey information and simplify it for clients.
* An ability to learn new topics quickly.
* A passion to succeed, and a love of winning.
* Drive to build successful client portfolios and deliver the Gold Standard of service and solutions.
* At least 2 years’ experience in a client‑facing role that included advising clients on their health, safety and fire safety objectives on a programme level, helping them make the right decisions and supporting them with execution.
* Experience with taking a requirement and preparing a proposal through to brief across complex assignments.
We are committed to Equality, Diversity & Inclusion (ED&I) for everyone. All applicants will be treated fairly and without prejudice. No one will receive less favourable treatment or be discriminated irrespective of the following protected characteristics: Age, disability, gender reassignment (and identity), marriage and civil partnership status, pregnancy and maternity, race (including colour, nationality, ethnic or national origins), religion or belief, sex (formerly gender) and sexual orientation.
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