Digital Commerce Account Controller / QSR Controller
Location: South East of England (National coverage required). Working pattern: 1 day per week in Kingston upon Thames, remainder of the week working from home and field‑based.
Salary: £45,000, 10% bonus, and other benefits.
What You’ll Do
* P&L responsibility for your QSR customers, including delivery of internal metrics (Share, Volume, Turnover, Gross Margin & Profit) and all direct investment (including Marketing Investment) for your customers.
* Build strong, sustainable customer partnerships with your designated QSR and Aggregator customers.
* Build and execute competitive Joint Business Plans for relevant customers, ensuring we are competitive both in the short and medium term.
* Manage in‑month performance vs forecast, working closely with Wholesaler and QSR controllers, and Customer Operations, to effectively manage accruals, pricing, range changes, and our S&OP process.
* Provide clear, timely, and actionable business reviews, inputs and updates to all relevant functions.
* Identify, recruit, and grow emerging QSR accounts to support the long‑term strategic objectives of the QSR channel.
About You
* Strong communication and analytical skills.
* Experience working with QSRs, Aggregators, Wholesalers and wider OOH channels.
* Business fundamentals: strong commercial and marketing acumen, internal reporting accuracy, and stakeholder management with a track record of delivering in the role.
* Customer Management – ideally from a previous commercial, customer‑facing role.
* A ‘right first time’ mindset, ideally with previous E2E operational and administrative experience.
* Demonstrated evidence of working in agile, fast‑paced team environments with competing priorities.
* Microsoft Office proficiency.
What We Offer
* Earn up to 10% annual bonus.
* Company vehicle & fuel card.
* Continuous coaching, learning & development.
* Employee Assistance Programme.
* 25 days paid holiday + public holidays.
* Annual leave purchase scheme.
* Company pension scheme.
* Family‑friendly working policies (including enhanced maternity & paternity pay).
This role requires a full UK driving licence (with no more than 6 pts or previous bans). All offers subject to successful completion of a DVLA licence check.
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