Operations Manager
📍 Location: Full-time, On-site or Office (W10 5BN – Notting Hill, London)
💷 Salary: Competitive, based on experience + commission opportunities
🚀 Start date: ASAP
About Us
PNI Events and Rolling Minds are two of the UK’s most exciting and fast-growing experiential catering and events companies. We deliver high-impact, high-energy food and drink activations for some of the world’s biggest brands - including:
Google, Disney, Meta, Nike, Amazon, Netflix, Instagram, Apple, Spotify, Pinterest, TikTok and many more.
You’ll find us activating at the world’s most iconic events — Cannes Lions, Coachella, Formula 1, Glastonbury — as well as countless major festivals, launches, and global brand experiences.
We specialise in creating unforgettable, fully branded food and drink experiences, including:
* Branded truck tours
* Interactive dessert installations
* Innovative design-led drink pop-ups
* Bespoke product sampling
* Immersive pop-up builds and branded takeovers
The Role
This is a very hands-on role. You won’t just be managing from behind a desk — you’ll be actively involved in preparing, loading, delivering, setting up, running and packing down events, working closely with the wider events team to ensure excellence at every turn.
You must genuinely enjoy being on-site, working with equipment, solving problems in real time, and leading from the front.
As Operations Manager, you will be responsible for the smooth operational delivery of all PNI Events and Rolling Minds activations across the UK and internationally. You will oversee logistics, stock, equipment, staffing and warehouse operations - ensuring every event runs efficiently, on time and within budget.
Key Responsibilities
Operational Delivery
* Oversee end-to-end event operations from preparation through to pack-down.
* Lead the setup, live running and breakdown of activations.
* Troubleshoot operational challenges quickly and effectively on-site.
* Ensure all events are delivered to the highest standard.
Logistics & Equipment
* Manage company-wide transport logistics, including vans, equipment and stock movement.
* Maintain and organise warehouse operations and inventory systems.
* Ensure all catering equipment is maintained, serviced and event-ready.
* Oversee ordering of stock and supplies, minimising wastage.
Food & Beverage Operations
* Maintain a strong understanding of food and drink service operations.
* Ensure proper handling, storage and transportation of food and drink.
* Understand catering equipment including freezers, fridges, coffee machines, ice cream machines, bar equipment and mobile kitchen setups.
* Ensure all food hygiene and health & safety standards are met at all times.
Team Leadership
* Manage and support in-house and freelance operational and event staff.
* Lead by example on-site with energy, professionalism and attention to detail.
* Ensure all team members follow processes and maintain high standards.
Financial & Process Management
* Monitor event costs and support efficient budget management.
* Implement and follow operational systems and processes to improve efficiency.
* Use spreadsheets and operational tools to manage scheduling, stock and logistics.
Who We’re Looking For
* Minimum age: Over 25 years old (required)
* Full UK driving licence (manual) – confident and experienced driving vans (essential).
* Proven experience in event operations, catering operations, or experiential activations.
* Strong understanding of food and drink service and associated equipment.
* Highly organised and detail-oriented.
* Physically capable and comfortable with lifting, loading and on-site work.
* Calm under pressure and solutions-focused.
* Willing to travel across the UK and occasionally internationally.
* Strong communication and leadership skills.
* Positive, proactive attitude and genuinely enjoys hands-on work.
Commission Structure
In addition to salary, this role includes a highly attractive commission structure :
* Earn up to 8% of revenue from any new event you bring in where we don’t already have an existing relationship (T&Cs apply).
Perks & Benefits
🚴 Cycle to Work Scheme
❤️ Private Health Care (after 1 year
) 🐶 Dog-Friendly Offic
e 🍦 Unlimited Free Ice Crea
m 🛫 Travel opportunities in the UK & internationall
y 😎 Fun, casual work environment in Notting Hil
l 📅 28 Days Holiday (incl. bank holidays
)
If you thrive in fast-paced environments, love being hands-on, and want to be part of some of the world’s most exciting brand activations — we’d love to hear from you
.