About
Junior IT Support Technician
Ashford
Full-Time / permanent
Hybrid
We are currently seeking an enthusiastic and motivated Junior IT Support Technician to join our international client based in Ashford. The ideal candidate will be a proactive problem-solver with excellent communication skills and a strong desire to learn and grow within the field of Information Technology. The role is varied and offers the opportunity to provide support across a range of areas including network support, application support, desktop and user support, peripheral hardware, printers, and IT infrastructure.
Key Responsibilities
* Assist in managing and maintaining the company’s IT systems and infrastructure.
* Provide first-line support to users on various issues and problems related to hardware, software, networking, and peripherals.
* Install, configure, and troubleshoot desktop systems and applications.
* Ensure the proper functioning of laptops, desktops, printers, scanners, and other peripherals.
* Support and maintain users' accounts including password resets, user rights, and system policies.
* Monitor network performance and contribute to network upgrades and expansions.
* Provide support for the company's applications and assist users with usage and troubleshooting.
* Log all incoming requests in the IT service management system and ensure that users receive efficient and timely support.
* Escalate unresolved issues to senior IT support technicians or other appropriate technical staff.
* Perform routine preventative maintenance on equipment and systems.
* Stay up-to-date with the latest technologies and advancements in the field.
* Participate in IT projects as directed by supervisors or project leads.
Qualifications
* Minimum 6 months of hands-on experience in an IT support role, preferred but not required.
* Knowledge of Microsoft Office applications, Windows Operating System, and basic networking principles.
* Familiarity with ITSM tools, Active Directory, and basics of troubleshooting network issues.
* Strong analytical and problem-solving skills.
* Excellent verbal and written communication skills.
* Eagerness to progress and learn and adapt in a fast-paced IT environment.
Benefits
This position comes with the opportunity to work in a fantastic, supportive, and positive environment. It provides a perfect setting for a dedicated junior technician to develop their skills and progress in their IT career
Nice-to-have skills
* Networking
* Active Directory
* Troubleshooting
* Ashford, England
Work experience
* Desktop Support
* Systems Administrator
Languages
* English
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