Job Description
Our excellent client in Cardiff, an established and growing IT Services provider, is recruiting for a 3 Line IT Team Leader to join them on a permanent basis.
This is an opportunity for an experienced 3rd Line Engineer to step into a leadership role that blends hands-on technical expertise with people management, operational oversight, and continuous improvement.
What you'll be doing:
As the 3rd Line Team Leader, you'll provide day-to-day leadership, coordination, and accountability across a high-performing engineering team.
Team Leadership & People Development
* Allocate work, set priorities, and ensure effective rota coverage.
* Provide coaching, feedback, and regular 1:1 support.
* Contribute to performance management and staff development.
Operational Oversight
* Coordinate daily activity to ensure SLAs and KPIs are consistently achieved.
* Act as the senior escalation point for complex technical issues.
* Maintain structured ownership of key service areas and responsibilities.
Cross-Functional Collaboration
* Work closely with Service Desk leadership, project teams, and security teams.
* Participate in handovers, operational reviews, and service discussions.
Continuous Improvement
* Identify opportunities to streamline workflows and improve efficiency.
* Promote consistency, accountability, and high-quality service delivery.
* Support documentation, process development, and knowledge sharing.
What we're looking for:
* Strong leadership qualities with the ability to coach, motivate, and guide others.
* Excellent communication skills and a collaborative approach.
* Proven experience in a technical environment, ideally within 3rd Line support.
* Strong organisational capability and the ability to manage priorities effectively.
* A proactive mindset with a passion for improving service quality and team performance.
Salary & Benefits:
Salary will be £35,000 - £37,500 per annum, plus full company benefits including:
* 23 days holiday per year plus bank holidays
* Free on-site parking
* Private BUPA healthcare
* Group Income Protection
* Life Assurance
* A supportive, innovative and values-driven environment.
If you're ready to make an impact and join a growing, future-focused company, apply now to be part of a team that values professionalism, innovation and trust.