Greystar is a market leadingfully integrated real estate company offering expertise in investment, development, and propertymanagement of multifamilyresidential properties globally. TheEuropean business israpidly growing, and currently covers the UK, The Netherlands, Spain and Germany. In the UK, Greystar provides exceptional student accommodation through our Chapter platform, as well as an expanding portfolio of multifamily (build to rent) properties throughout London. Our employees are thekey to the success of our business with exceptional service at the heart of everything wedo. Thislevelof service is a result of theirexpertise,asolid understanding of the markets they operate inand apassion to provide outstandingexperiences. ? Ouraim is to further expand across the UK and Continental Europe by hiring local talent and staying true to Greystars core values ofintegrity, respect, professionalism, accountability, service and team work. About the Role Role Summary: Ensures the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception and office areas, and other amenities to enhance and maintain the community appeal and provide a positive resident experience. Key Role Responsibilities: Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community. Responds positively to customer queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them. Cleans the reception, offices, common spaces and restrooms. Checks on a daily basis all amenity areas and cleans where required. Carries out a full litter pick daily to all external areas in the community. Ensures all empty rooms and apartment and targeted show flats are freshened throughout the day to maintain market-ready appeal. Conducts weekly flush downs in all empty rooms and apartments in line with health and safety policies. Assists in the make-ready process by performing additional duties requested by Community Manager and/or supervisor. Informs Community Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others. Logs maintenance issues with the Customer Service team where identified as part of daily tasks and routine. Ad hoc requests to address Resident concerns or queries Maintains an appropriate inventory of cleaning supplies, and informs the appropriate supervisor when a re-order is necessary. Makes best use of materials and equipment provided championing cost efficiencies whenever possible without compromising on quality. Organisational Responsibilities: Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s). Demonstrates appropriate safe behaviours in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s). Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence. Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes. Key Relationships: Onsite Team Members About You Knowledge & Qualifications: Ability to read and write in English to a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals Knowledge and understanding of UK health and safety requirements Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools Experience & Skills: Essential: Previous experience of maintaining cleanliness within a customer occupied environment. Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures. Ability to work autonomously, using initiative when required. Strong attention to detail Flexible approach to work and adaptable to thrive in a changing environment Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts and respond courteously to questions and requests. Behaviours & Values: Integrity - We will stay true to the highest ethical standards and principles, and be honest, trustworthy, and humble in all of our words and actions. Respect - We will accept and value our individual differences and show genuine consideration for the thoughts, needs, and ideas of others.We value and encourage a work/life balance. Accountability - We will take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard. Professionalism - We will proudly present a positive, dignified, and business-like image at all times through our appearance, behaviour, and interactions with others. Teamwork - We will work together to accomplish goals, solve problems, and enrich our work environment. Service - We will make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.