We are seeking a skilled Desktop Support Engineer with strong experience in Windows imaging, OS deployment (OSD), SCCM, and application packaging. The candidate will be responsible for desktop lifecycle management, incident resolution, and end-user support while ensuring efficient operation of endpoint systems and infrastructure.
Key Responsibilities
* Own and manage the engineering of Windows images for desktops, laptops, and tablets
* To Perform OS deployment (OSD) using SCCM/MDT tools
* Manage software installation, upgrades, and rollouts across enterprise endpoints
* Ensure standardization and compliance of desktop builds
* Perform application packaging, testing, and deployment using SCCM
* Manage software distribution, patching, and updates
* Troubleshoot SCCM-related issues impacting deployments
* Provide incident resolution via phone, service desk tools, or desk-side support
* Diagnose and resolve hardware and software issues efficiently
* Ensure timely resolution within defined SLAs
* Log, track, and update tickets through ticketing tools and service management systems
* Maintain overall understanding of desktop services and supporting infrastructure
* Support enterprise tools including remote support utilities and endpoint security (e.g., SEP)
* Monitor system performance and recommend improvements
* Perform basic to advanced troubleshooting of OS, applications, and peripherals
* Support multiple Windows Operating Systems environments
* Address network, login, access, and performance issues
* Follow change management processes for deployments and updates
* Work with IT teams to implement controlled changes in production environments
* Maintain documentation for procedures and configurations
Required Skills
* Strong knowledge of: Windows OS (Windows 10/11),Imaging & OS Deployment (OSD), SCCM / Microsoft Endpoint Configuration Manager, Application Packaging (MSI, EXE, scripting)
* Proficiency in PowerShell scripting
* Experience with software installation, upgrades, and patch management
* Knowledge of endpoint security tools (e.g., Symantec Endpoint Protection - SEP)
* Experience with remote support tools
* Hands-on experience in: Hardware and software troubleshooting, Desktop, laptop, and peripheral support
* Strong analytical and problem-solving skills
* Experience with ticketing tools (ServiceNow/Remedy/JIRA, etc.)
* Understanding of Incident, Problem, and Change Management processes
At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.
You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.
Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.
Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.