Our Resident Service Associatewill support the Lettings Manager in the delivery of a high quality lettings and management service to our exciting portfolio of developments offering apartments under the Rent to Buy model, focusing on resident and community wellbeing.
For over 20 years, Plumlife have been helping buyers with affordable homeownership while also providing high-quality sales and marketing, facilities management and lettings services to developers, local authorities and property companies. As a profit-for-purpose organisation, community is at the heart of everything we do, and were led by a purpose to help people and create great places to live.
Support the marketing, letting and ongoing management of apartments, working closely with the marketing team to attract and retain residents
Manage day-to-day lettings across a patch of properties, including advertising, maintaining listings, conducting viewings, applicant processing, tenancy sign-ups and deposit handling
Carry out pre- and post-tenancy inspections, periodic property checks and ensure any follow-up actions are completed
Monitor property standards, ensuring repairs (responsive, planned and void) are delivered to a high quality, on time and within budget
Support wider team activity, including rent arrears follow-up, raising purchase orders and contributing to reporting
Plan and deliver resident engagement events that help build community
You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.
A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
A passion to advocate on behalf of people and communities
Ability to work flexibly and when needed outside normal working hours to ensure service continuity
Flexibility to support the wider team when needed
The ability and willingness to work evenings and weekends, particularly during initial letting periods and to meet customer needs
Flexibility to work across developments and from our Head Office in Didsbury as required
Full driving licence and access to a vehicle
This role is subject to a basic DBS check
Pension DC scheme (up to 10% contribution from both colleagues and Great Places)
WPA Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members)
Ways of Working We offer some hybrid and flexible working
Annual leave Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays
Professional fees The business pays the cost of one professional role related membership fee for each colleague
The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
Health and Wellbeing Initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.