Job Title: CRM (HubSpot) Super User
Department: Sales Operations
Location: Newbury (Office-Based)
Employment Type: Temporary
Salary: £14 - £15 per hour, dependent on experience
Working Hours: 8:30 AM - 4:30 PM, Monday to Friday (with a 30-minute unpaid lunch break)
Start Date: ASAP
Purpose of the Role
This role has been created to support the successful implementation, adoption and ongoing optimisation of our new HubSpot CRM system. The CRM Super User will act as the internal technical administrator and be the point of contact for all CRM-related matters across the business.
Essential Internal Need
With the rollout of HubSpot across our organisation, we require dedicated internal expertise to ensure:
Full utilisation of HubSpot's capabilities across all teams
Centralised management of workflows, reporting, automation and user permissions
Onboarding, trainin, and first-line user support
A feedback loop to capture evolving business needs and drive continuous CRM improvements
Key Responsibilities
Lead and support the rollout of HubSpot CRM across multiple departments
Create and manage automation workflows, reports, dashboards and sales pipelines
Provide training, documentation and hands-on support to users
Monitor user engagement and platform adoption, proactively addressing gaps
Liaise with department heads to ensure CRM functionality aligns with business objectives
Maintain data accuracy and ensure GDPR compliance
Manage system upgrades, feature releases and platform developments
Skills & Attributes
Proven experience as a CRM administrator or super user, ideally with HubSpot
Strong understanding of CRM strategy
Technical proficiency in managing CRM workflows, dashboards, reporting and integration's
Excellent communication skills
Highly organised with meticulous attention to detail and a proactive, solutions-driven mindset
Able to work independently and collaboratively across multiple departments
Skilled in managing multiple priorities and projects simultaneously
A natural problem solver, embracing change and driving innovation
Experience with CRM migration, implementation or digital transformation is a plus
Qualifications & Experience
Minimum 2 years' experience in a CRM support, administration or super user role.
HubSpot certification(s) desirable but not essential
Experience in a sales-driven or customer-centric environment
Strong Excel, reporting and data analysis skills advantageous
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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