2nd Line Support Engineer Sevenoaks Up to £34k (DOE) Our client, a well-established Managed Service Provider (MSP), is seeking a skilled and motivated 2nd Line Service Desk Engineer to join their friendly and dynamic team. In this role, you’ll handle escalations from 1st Line, carry out proactive maintenance, and support a variety of on-site and remote projects. Key Responsibilities * Provide 2nd line technical support for customers’ hardware, software, and network environments. * Resolve tickets escalated from 1st Line and assist with complex queries. * Respond to alerts from monitoring systems to deliver proactive support. * Mentor and guide 1st Line Engineers. * Document client environments and processes thoroughly. * Perform on-site visits for support, installations, and maintenance. * Deliver project work such as infrastructure refreshes, migrations, disaster recovery, and virtualisation. Key Requirements: * Minimum 18 months’ experience in an MSP environment (essential) * Excellent understanding of Windows Desktop & Server environments. * Strong knowledge of Microsoft 365 & Entra ID. * Experience managing devices via Intune. * Solid networking knowledge (DNS, DHCP, routers, switches, firewalls, APs). * Understanding of mobile device support (iOS & And...