Overview
Service Advisor role at Hedin Automotive BMW & MINI Group. This position is for an experienced Service Advisor/Service Team Manager to join the aftersales team. The role supports BMW & MINI customers and aims to deliver exceptional customer experience.
Responsibilities
* Meeting and greeting customers in a friendly and courteous manner throughout the day
* Updating the customer regarding vehicle repairs and any additional work required, providing excellent service with regular communication and updates
* Maintaining knowledge of our aftersales products and services
* Monitoring and ensuring completion of all service and repair paperwork promptly to ensure customer satisfaction
* Working with a team of technicians, allocating jobs according to time and ability while maintaining high service standards
* Ensuring customer vehicles are handled with care and are cleaned and valeted ready for handover to the customer
Qualifications
* Passion for customer service and the ability to develop rapport and trust with customers
* Ability to work in a fast-paced environment and contribute to team performance
* Excellent administration, organisational skills, diary management, and timely follow-up
* Experience as a Service Team Manager or Service Advisor in the automotive industry
* Must be eligible to work in the UK and hold a valid clean UK Driving Licence for at least 1 year
About Us
Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent. As part of Hedin Mobility Group, a leading private automotive retailer and aftermarket services provider, we strive for excellence in customer-facing roles and workshop activities.
Salary and Hours
Base Salary: £35,000 with OTE £53,000 per annum plus a company car. Working hours: Monday – Friday, 8:00am – 6:00pm (45 hours/week) and Saturday 8:00am – 12:30pm (1 in 3, paid as additional hours).
Benefits
Hedin Automotive offers a range of benefits and opportunities for personal development and training. Details are provided on the Careers page.
Job Details
Seniority level: Mid-Senior level
Employment type: Part-time
Job function: Other
Industries: Motor Vehicle Manufacturing
Location: Sidcup, England, United Kingdom
This description reflects the responsibilities and qualifications for the role as published by Hedin Automotive BMW & MINI Group.
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