Job Description
£13.75 p/h, plus bonus opportunityMinimum 24 hours p/w- will be more hours when necessary.Must be able to work weekends and evenings.Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Northgate SPAR store? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.About us:At A.F. Blakemore & Son Ltd, were proud of our heritage, but even more excited about our future.
What started in Wolverhampton in 1917 as a small, family-run grocery store has grown into one of the UKs largest privately owned businesses, employing over 5,000 people and generating a turnover of £1.2 billion. We combine the strength of a global brand, while maintaining the values of a family business. Were constantly evolving, always looking for new and better ways to serve our customers and support our colleagues, making this an exciting place to build your career.Today, we operate at the heart of communities across the UK, with 243 SPAR convenience stores and a thriving business spanning retail, food service, and wholesale distribution.
Food and drink remain at the core of everything we do, driving our passion for quality, innovation, and exceptional customer experiences.SPAR is the worlds largest international food retail chain, encompassing more than 13,800 stores in 48 countries. With more than 2,600 stores and a turnover in excess of £3 billion, SPAR is also the UKs leading convenience store group. Being a symbol group means that individual SPAR members retain their independence but enjoy the many benefits of being a part of a global brand.Reporting to the Store Manager the Duty Manager will be helping to drive growth within the company owned Northgate SPAR store.
As a member of the Duty Manager team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Managers leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through Brilliant Basics, Moments of Wow, Food For Later, Food For Now.Key Responsibilities:Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shiftsAssisting the Store Manager to deliver all store operations, objectives and KPIsManaging, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management styleCarrying out performance management/absence management as appropriateResponsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shiftsCarrying out cash reconciliations, voids and refunds and other management tasks for till colleaguesBeing a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitorsWorking with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local communityAdhering to all company policies and procedures and processesDuty Manager Skills Required:Previous management or supervisor experience within a food retail or similar fast-paced operationCommitted to achieving and sustaining exceptional customer service standardsAble to plan, organise and prioritise effectivelyAbility to communicate and influence at all levelsAble to take appropriate action and make decisionsCommitted to promoting collaborative workingEnthusiastic and flexible with a positive attitudeCommitted to developing own skills and apply learning to improve own performanceWhat's in it for you?Holiday, Maternity and Paternity leave and pay in excess of statutory entitlementsCycle to work schemeDevelop your skills and capability in a highly supportive and multi-diverse cultureOutstanding Training & Development opportunitiesGain hands-on experience in a high volume, fast paced environmentEnhanced Maternity & Paternity pay packagesFlexible working hours opportunityExcellent additional benefits package including:Early access to your pay through EarlyPay24/7 access to your payslips via HR/Payroll portal12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes)Wellbeing support access to emotional support, counselling, legal and financial adviceCompany Pension SchemeCompany Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension SchemeNEST pension schemeExtra Holiday - Purchase SchemeLong Service AwardsIf you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of Duty Manager.
Join us in making a difference in the Local community through exceptional service and a commitment to excellence.Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.You may have experience of the following: Retail Supervisor, Shift Manager, Assistant Store Manager, Team Leader, Floor Manager, Operations Supervisor, Convenience Store Manager, Deputy Manager, Retail Duty Supervisor, Customer Service Manager, Frontline Manager, Retail Operations Team Leader, Food Retail Supervisor, or Store Operations Lead.REF-228 476TPBN1_UKTJ