Salary: £30,000 - 33,000 per year Requirements: Hands on experience within an IT support/service role Hands on exposure to Exchange 365, Mimecast, Azure Strong working knowledge of MS Office, including Access and SharePoint Excellent customer service skills Confident communicator who enjoys working as part of a team Full UK driving licence (manual) and own car Right to work in the UK Responsibilities: Provide 1st and 2nd line IT support for hardware, software, and applications Manage and escalate issues to 3rd line support or external suppliers where required Support specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia Maintain and improve IT documentation, ensuring compliance with standards (PCI DSS, Cyber Essentials, GDPR) Assist with site setups, network infrastructure, and mobile phone provisioning Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools Travel to sites (minimum one day per week) to provide and maintain IT services Technologies: Azure Hardware Support Mobile Network Security SharePoint Office 365 Cloud Active Directory More: We are looking for an experienced 2nd Line Support Analyst to join our internal IT team in Maidstone, Kent, for an initial 2-month contract with the potential to transition into a permanent position. We offer a hands-on role that involves supporting a wide range of systems and users and requires travel to construction projects to ensure IT services operate smoothly. Our team values problem-solving skills and excellent customer service, and were keen to find someone who is a confident communicator and enjoys collaboration. last updated 4 week of 2026